Preparation of hotel facility for opening is done several months before the opening in the so-called pre-opening stage, which is crucial for any new hotel or restaurant. This phase aims to prepare and position the facility, recruit and train human resources, and set up all facility-specific operational functions.
The essential activities covered by this phase:
HR sector:
- Organizational structure finalization
- Recruitment of hotel managers, heads of units and all staff
- Establishing basic standards for staff
- Coordination of internal staff training
- Organization of possible external training
- On-site training of candidates job
Marketing and sales:
- Defining corporate identity
- Brand promotion and marketing campaign
- Distribution and sales channels analysis and determination
- Connecting hotels to IDS and GDS channels
- Creating a pricing policy in cooperation with the financial sector
- Active capacity pre-sale
- Preparation and implementation of the grand opening
Technical facility and system control:
- Taking over documentation from the contractor and the supervisory body
- Checking the good working order of all facility systems
- Training of technical department employees for system management and control
- Monitoring of technical acceptance and control of obtaining a use permit (if required)
Financial sector:
- Budgeting for the pre-opening phase
- Budgeting for the first 12 months of hotel operation
- Budget management according to the client's strategic plans
- Development of a plan for the procurement of materials and groceries for starting a business
- Evaluation of the most favorable suppliers and negotiations
- Contracts with selected suppliers
- Development of a work plan for the procurement department and warehouses
- Risk management
Preparation for inspection controls, certifications, and categorization:
- Preparation of the hotel facility for all types of inspections
- Preparation for work according to the HACCP system
- Preparation of the facility for official categorization by the competent institution
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